Returns & Exchanges

At Jaques of London, we want you to be completely satisfied with your purchase; if you are not, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure all items are returned in their original condition, unworn, and with all tags still attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.

• 3.
  Ship Your Package

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our workshop inspects your return, we will process your refund to the original payment method within 5-7 business days.